Daily living and personal care: what a first week looks like

The first week should feel organised, not theatrical. No app that does not exist. No overnight cover we cannot staff.

Day one: a conversation

We ask how the plan is managed, what mornings and evenings actually look like, and who else is in the house. Family and nominees are welcome on the call.

Matching a worker

We look at days, suburb, and the kind of help requested. All workers we send have screening checks. If we cannot cover the roster you want, we say so.

The roster

Supports run Monday to Friday, 9:00am–6:00pm. We do not currently offer overnight or 24/7. If that is what you need, you will need another provider for those hours — including after we are registered, until we have actually stood that service up.

After the first shifts

We check in. If the match is wrong, we fix it. Dignity in personal care is not optional: it is the job.